Support

We usually answer within 2 business days.

Contact us

Please include the email address of your account and a short description of the problem. Never send your password.

Frequently asked questions

I did not receive the confirmation code

Check the Spam folder. You can request a new code once a minute. The code is valid for 15 minutes.

My account is "pending approval"

Every account is approved by the administration of your school. Contact your school administrator; you will get a push notification as soon as the decision is made.

I do not know the school code

The school code is given by your school. Ask the school administration.

I cannot add a child or choose a class

Classes are added by the school administrator for the current school year. If the list is empty, ask the school to add classes.

I do not receive push notifications

Make sure notifications are allowed for the app in your phone settings. The app also refreshes the status while it is open.

How do I delete my account and data?

See Delete account.